PRIVACY POLICY

At IVY DIONE, we value the privacy of our customers and are committed to protecting their personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information you provide to us when using our website or services. By accessing or using our webstore, you agree to the terms of this Privacy Policy.

We follow the EU's new data protection regulation (General Data Protection Regulation, GDPR), which came into action on May 25, 2018. GDPR is for all companies that handles personal data. In our privacy policy, we have summed up how we use the information we have about you and how we work to protect your privacy in accordance with the GDPR.

UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will be effective upon posting. We encourage you to review this Privacy Policy periodically.

WHAT IS PERSONAL DATA?

Personal data is information that can be directly or indirectly attributed to a person. This applies, for example, name, social security number, address, e-mail address, IP address and telephone number. This type of collection takes place after your consent. Requests are considered an indirect consent.

IS MY PERSONAL INFORMATION SAFE WITH IVY DIONE?

Of course! We will only use your email to inform you about the latest offers and invitations to exclusive events. IVY DIONE has no access to your bank information.

PERSONAL DATA FOR IVY DIONES NEWSLETTER 

Personal data that is collected when you choose to subscribe to IVY DIONE’s newsletter is name, email and country. We collect this to send out offers, inspiration and information via our third-party provider. You can unsubscribe from these newsletters at any time. Please contact us if you would like advice on how to do this.

WHAT DATA DOES IVY DIONE STORE? 

IVY DIONE saves your personal data if it is required for the purpose of the processing or if it is required by law. If you subscribe to our newsletter, your contact details will be saved if you choose to continue receiving the newsletter. The same personal data can be stored in several different places for different purposes. This may mean that data that has been removed from a system because it is no longer necessary may remain in another system where it is stored with the support of consent or for another purpose where the personal data is still needed.

INTERNAL IT SYSTEMS

Internally, we handle personal data in our customer database. These systems are there to be able to deliver the goods you have ordered from us. In these systems, all the personal data we collect may be handled.

PAYMENT SOLUTIONS - IS IT SAFE TO SHOP AT IVY DIONE? 

We use external suppliers to manage secure payment solutions. These suppliers get access to personal data in the form of names, addresses and payment information so that the purchase can be completed on the website. This handling is necessary for us to be able to deliver the goods you have ordered from us. Our partners offer the highest possible security through encryption, SSL, MD5, when you pay by credit card. We create encrypted "fingerprints" that can never be used to recreate your credit card number. We hope you feel that you can always shop safely with us.

YOUR RIGHTS AND WITHDRAW CONSENT

You always have the right to access information about which personal data we process. You also have the right to ask us to change if any information is incorrect or needs to be updated. Under certain circumstances, you can also have your personal data deleted or request restriction of processing, for example if you have not indicated your consent or revoked your consent. In cases where we process your personal data based on your consent, you have the right to withdraw your consent with immediate effect. You can do this by contacting us.

COOKIES POLICY

We use cookies at our website – including third-party cookies – to collect information about how visitors use our website. These cookies help us provide you with the best possible experience, continuously improve our websites and provide you with a positive shopping experience. By clicking the "Accept All" button, you consent to the use of these cookies.

Here you can read about how Google uses your data. 

WHAT ARE COOKIES?

Cookies are web-based storage technologies such as local storage and session storage that make it easier and smoother for you to interact with our websites - without you having to make any effort yourself. These can be, for example, small text files that the browser downloads to your device when you visit our websites. While you use our websites, third-party technologies also place cookies on your device. These can be scripts, pixels and tags, which we have built into our websites. When you visit our site, we ask for your consent to track all these different cookies. You have the opportunity to choose which cookies we receive and are not allowed to track.

WHAT TYPE OF COOKIES DOES IVY DIONE USE? 

Storage of information at checkout about which delivery option the visitor previously chose. This makes it a smoother shopping experience for the customer the next time they shop on the site.

• Storage of information about which country the visitor has previously chosen, in order to avoid choosing a country again on the next visit.

• Storage of visits to the website for marketing purposes. Storing cookies means that our advertising can be shown to visitors who are interested in our products on e.g. social media such as Facebook and Instagram. Cookies enable IVY DIONE to show relevant ads based on past browsing behaviour.

• User ID in Google Analytics that we use to analyze and find improvements to develop our website and make the customer experience on the site better.

WHAT DO WE USE COOKIES FOR AT IVY DIONE?

We use cookies to develop our websites to be easier to use and to improve our pages and products. Cookies can also help speed up your future activities and experiences on our website. We also use cookies to compile anonymous statistics that enable us to understand how users navigate our pages and help us improve the website's structure and content. We cannot identify you personally through this information. Browsers let you manage your settings yourself. You can set your browser to refuse cookies or clear cookies at any time. Please note that if you choose to block or clear your cookies in the browser, this may cause Ivy Dione’s website to deteriorate or prevent certain parts from working correctly. 

 

CONTACT US

If you have any questions or concerns regarding this Privacy Policy, please contact us by email at hello@ivydione.com

 

OUR DETAILS

Lilliam Oy

Rikhardinkatu 4 B 20, 00130 Helsinki

Business ID: 3355372-8 

Contact details: hello@ivydione.com